FAQs

How long does shipping take?

Orders are dispatched as quickly as possible. Delivery times generally take 5-7 Business days but vary depending on your location and courier service. (shipped from Brisbane QLD, please allow longer for interstate, rural and remote areas)

Do you offer free shipping?

Yes, free shipping is available on eligible orders over the minimum spend threshold.(QLD & NSW orders $100+ , Other States/Territories order $200+)

We also offer free Click & Collect from our salon locations across Brisbane and the Gold Coast, making it easy to pick up your order at a time that suits you.

What happens if I'm not home when my parcel arrives?

All Courier dispatched parcels require a signature upon delivery. If you are not at the Delivery Address when your parcel arrives, the Courier will leave contact details for you to arrange re-delivery at a later time/day.

Can I track my order?

Once your order is dispatched, you'll receive tracking information by email.

I received a damaged or incorrect item — what do I do?

Please email info@sshairbeauty.com.au with your order number and photos if applicable, and our team will help resolve the issue.

Can I return my order?

Unopened products in original condition may be eligible for return within 30 days of purchase and in accordance with our returns policy.

Which payment methods do you accept?

We accept AMEX, Visa, Mastercard, PayPal, Afterpay, Zip Pay, Apple Pay and other available payment methods.

*Credit card surcharges may apply in salons.

Do you offer price matching?

We may offer price matching on eligible products from Australian authorised retailers.

Can I checkout as a guest?

Yes. You can shop as a guest or create an account for faster future checkout.

I haven't received my order confirmation email. What should I do?

Check your junk or spam folder first. If you still can't locate it, contact our team at info@sshairbeauty.com.au.

I haven't received my password reset email.

Check your spam folder and ensure you used the email address linked to your account. If you are still having issues, contact our team at info@sshairbeauty.com.au.

How do I book a salon appointment?

Appointments can be booked online through our booking page or by contacting your local salon directly. We also pride ourselves on welcoming walk-ins, giving you convenient and affordable hair services when it suits you. For longer services such as colour appointments, bookings are recommended to ensure we can allocate the right amount of time for you.

How many salon locations do you have?

S+S Hair.Beauty has over 25 salon locations across Brisbane and the Gold Coast, making professional hair and beauty services more accessible and affordable. To find your nearest salon, visit our Store Locator.

Do salons accept walk-ins?

Yes, walk-ins are welcome at S+S Hair.Beauty salons. While we do our best to accommodate same-day services, we recommend booking ahead for longer appointments such as colour services, foils or specialty treatments to ensure the right service time can be reserved.

Do salon prices vary by location?

We pride ourselves on offering affordable pricing with consistent service pricing across our salons. During your consultation, your stylist will discuss your service requirements and confirm the final pricing before beginning, ensuring complete transparency and helping you feel confident before your appointment starts.

How do I choose the right haircare products?

Shopping in salon or online? Our experienced team is here to help you find the right products for your hair goals, concerns and lifestyle. Whether you're looking to target dryness, damage, frizz, colour care, volume, scalp concerns or simply maintain healthy hair, we can recommend products suited to your hair type and needs. With years of industry experience across hair and beauty, our team is passionate about helping everyday Australians achieve better hair with trusted advice and professional recommendations.

Do you stock professional salon brands?

Yes, we stock a wide range of trusted professional salon-quality brands used by industry professionals and recommended by our salon teams. We believe professional haircare should be accessible and affordable, making it easy to purchase the same products you love from your salon visit. You can shop in salon with guidance from our team or browse our full range online at any time.

Do you offer salon gift vouchers?

Yes, our salon gift vouchers are one of our most popular gifting options and are perfect for birthdays, special occasions or simply treating someone special. Gift vouchers can be purchased online and delivered as an e-voucher for convenience.

I haven't received my gift voucher or order confirmation email. What should I do?

To receive your e-voucher and order confirmation email, customers must be opted in to receive marketing communications during the checkout process. If you can't locate your email, please check your junk or spam folder as it may occasionally be filtered there. If you're still having trouble locating your voucher or confirmation, please contact our friendly team at info@sshairbeauty.com.au.