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I placed my order, but haven't received a confirmation email?

Firstly, try checking your Junk Email / Spam folder as often Email Accounts have filters in place, which can mistakenly redirect your emails here. If you still haven't located our Order Confirmation email, give our friendly staff a call, and we will be happy to check for you whether your order has arrived successfully.

I submitted my details using the "Forgotten Password" link, and haven't received my password reset email?

Firstly, try checking your Junk Email / Spam folder as often Email Accounts have filters in place, which can mistakenly redirect your emails here. If you still haven't located our Password Reset email, chances are the email address used when registering your account is incorrect and you will need to re-register your Account with your correct email address.

What happens if I'm not home when my parcel arrives?

All Courier dispatched parcels require a signature upon delivery. If you are not home when your parcel arrives, the Courier will hold the parcel and leave contact details for you to arrange re-delivery at a later time/day. Alternatively upon placing your order, you may choose to have your parcel delivered to a workplace address if you will not be home when your parcel arrives

I've just received my order, but I have wrong or damaged products?

Give our friendly Team a call on 1300 668 657, or email us at and we will be happy to assist you.

I've received my order, but I've changed my mind. Can I return the order, and what happens next?

If you are not 100% satisfied with your purchase, and your product is in original unopened condition, we will happily accept your return within 120 days of purchase, and issue you with a credit voucher, no questions asked! Just email our friendly customer service team using the contact form. Your credit will be applied to your account once returned goods are received.

120 Day Returns Policy Terms & Conditions:

  • Product must be returned and arrive back to us in original new condition, including unopened packaging and contents.
  • You must contact us to obtain a Return Authorisation before returning goods to us.
  • 120 Day Policy starts from the date the goods were ordered.
  • On receipt of your returned goods, the items will be inspected to ensure the above conditions are met for a credit to be issued. If goods are found to be damaged, opened or not in resaleable condition, goods will be re-posted to you at your expense and no credit will be issued.
  • Return shipping/postage is at the expense of the customer.

I've just ordered something from your site, and have just seen it advertised cheaper elsewhere. Can you match it?

If you've seen one of our products elsewhere at a cheaper price, we'll be happy to match it - Give our friendly team members a call on 1300 668 657 within 24 hours after placing your order, and let us know!

Price Match Guarantee Terms & Conditions:

  • A Competitor's price must be notified within 24 hours after making a purchase, for a price match to be applied
  • Price match does not apply to items advertised/listed on Ebay or any other auction sites
  • Products must be in stock at the time of purchase, and ready for dispatch or collection
  • Price matched price must be advertised in Australian Dollars
  • Price match only applies to Genuine Authentic products from Australian Suppliers
  • Price match does not apply to Specials and Promotions

Price Match Guarantee Terms & Conditions are subject to change without notice at any time.

What if I don't want to register as a customer, or don't have the time right now? Can I still buy something?

Absolutely. S+S Hair.Beauty appreciates your business and would love for you to place an order. Just browse our online store, add items to your cart and Checkout as a guest. Just keep in mind for next time, registering as a customer is a great idea! An account will save you time when you shop, as your delivery details will be saved for you. You will also have access to exclusive Member Benefits. S+S Hair.Beauty will never share your personal information.

Is it safe to use my credit card on your site?

Feel protected with every transaction. Our web platform, Shopify, complies with all six PCI standard categories. Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify, including S+S Hair.Beauty. At no time does S+S Hair.Beauty have access to your payment details and we do not hold them on our site. For any further queries or concerns on payment security, please feel free to email us using the contact form. For more, visit